Due to the current global situation, shipments may experience some delays, but please rest assured that your order will still be delivered to you and we appreciate your patience in these difficult times.
Delivery Costs & Times
- We aim to process and despatch orders as quickly as possible, standard UK delivery time is 3-5 days.
- We have done all we can to ensure that you pay as little as possible for the delivery of your items.
- Delivery charges are based on the total weight and size of your order and will be displayed in your cart during check-out.
- All of our orders are usually sent using Royal Mail and, if necessary, by additional well-established courier companies.
Payment Information – 100% Secure
Your peace of mind is our priority. Our 100% secure website accepts all major credit and debit cards. We use industry-standard secure sockets layer (SSL) encryption technology on our site. This encryption process converts your credit card details into code before securely transferring them.
Returns and Refunds
All items we sell are covered by our 14-day money-back guarantee.
In the unlikely event that you are unhappy with your purchase and wish to return it, you can do so.
Please contact us at info@kjstamps.co.uk or via our Contact Page to notify us of your return request.
Returns and Refunds Terms and Conditions
- You have a statutory right to cancel your purchase and get a refund without giving any reason at any time before delivery and within 14 days after the day on which you receive the goods, and your delivery will include a sales receipt which will include a notice of these cancellation rights.
- To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. a letter sent by post or email). Please use the contact details provided above to let us know. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of your right of withdrawal before the withdrawal period has expired.
- If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event within 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. This deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. - We have a legal duty to supply goods to you that meet your consumer rights. You have additional statutory rights if your goods are not as described, not fit for purpose or not of satisfactory quality, and if you have any concerns that we have not met our legal obligations please contact us.
- We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by you, including your handling them in a way which would not be permitted in a shop. Where stamps are delivered to you in individual sealed transparencies please be aware that unsealing the transparency and handling the stamps in a manner which leaves any form of marking or trace may well substantially reduce the value of those stamps.
If there is an issue with your order
Please contact us at info@kjstamps.co.uk or via our Contact Page to notify us of any issues.
Address for Returns
KJ Stamps Ltd
187 Petts Wood Road,
Orpington, Kent,
BR5 1JZ
Before sending any returns please contact us at info@kjstamps.co.uk or via our Contact Page.